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Frequently Asked

Welcome home to Promontory Point! We believe in open communication and are here to help with questions you may have! Find answers and general information about move ins, payments, services offered, and more.

Welcome Home

What Is The Application Process?

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. If it’s been longer than 7 days since you submitted your application, please call the office and we'd be happy to check on the status of your application for you! Our Processing Administration and Document Fee is $40 per applicant and a Lease Initiation Fee $180; both are due at the time you submit your application.

What Is The Rental Criteria To Live At This Community?

To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. Combined income for the apartment must also reach at least 3x total rent.

How Do I Change My Address?

We make moving easy by offering a free moving concierge.  The Updater App will help you change your address without going to the post office, let your friends know your new address, update your rewards programs, schedule a moving truck and even claim exclusive discounts to make your move easier.  

Open Communication Is Important To Us

How Can I Get Updates From My Community? 

We communicate important resident information and community updates by text, email, or phone. Set up your preferred communication method at the time of your lease signing!

What Fees Will I Have To Pay Upon Move-In?

We are excited for you to call Promontory Point home! We accept electronic payments from the convenience of your own home, at least 5 days before your scheduled move in date. Or pay on your move in date with a money order, your choice! Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date).

What Is Included In My Monthly Rent Payment?

Your rent payment strictly includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utilities services such as water or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

How Do I Make My Monthly Rent Payment?
We make it easy for you to pay your rent.  Simply create a login to your Resident Services Portal where you can pay by electronic check, credit or debit card.  You can even pay your rent on your own schedule by taking advantage of our flexible payment options at

We Are At Your Service

How Are Maintenance Service Requests Handled?

Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction. Non emergency service requests are handled during regular business hours.

How Can I Request Maintenance Service?

You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience.

Do You Provide Trash Service?

Yes, we proudly partner with Atlas Disposal to provide our trash removal service.  

Enjoy Your Lifestyle With These Perks

Can I Have A Pet?

We are proud to call Promontory Point pet friendly! Our pet deposit is $300 and our monthly pet rent is $35 per pet. Click here to learn more about our pet policies and see our restricted breeds of dogs.

How Can I Build My Credit While Paying My Rent?

Build your credit by paying your monthly rent on time! $8.95 for a single member, or bundle and save with two or more members for $14.95. Learn more at

Can I Reserve A Garage?

Prefer to park your car inside a garage? Reserve a covered garage for $100 a month.

Can I Reserve A Parking Spot?

Never worry about finding a parking space, reserve a covered parking spot for only $15 a month.

Do You Have Washers And Dryers?

In home washer and dryers are available for $40 a month.

Do You Have An AirBNB Program?

Residents can enroll in our Airbnb Friendly Unit program, allowing them to rent their apartment home on a short-term basis to earn additional income. Now your apartment can make money for you! Click here for more infromation!